Returns Policy

Bio Space Heritage & Sustainable Building Products Ltd, trading as [   bio  space   ], provides this Returns Policy to govern the use of its website, products, and services. By engaging with our services or purchasing our products, you agree to comply with the following Returns Policy.

1. Definitions

• The Company: Bio Space Heritage & Sustainable Building Products Ltd, trading as [   bio  space   ].
• The Buyer: Any individual, company, or entity purchasing goods or services from the Company.
• The Goods: All products supplied by the Company.

2. Refunds and Returns

• Non-Faulty Returns: Items may be notified to us within 14 days of receipt and returned within 30 days of receipt, provided they are in original packaging and resalable condition.
• Returns are subject to a restocking fee of up to 25%.
• Exclusions: Custom-made or bespoke items (e.g., tinted paints) and perishable items (e.g. binders, render, mortar and plaster) are non-returnable.
• Faulty Goods: Must be reported within 14 days. Full refunds or replacements will be provided for valid claims.
• Buyers are responsible for organising return shipping and paying any costs unless the return results from an error by the Company.

3. Entire Agreement

This Returns Policy, together with any other policies and our Terms & Conditions, constitute the entire agreement between the Company and the Buyer. They supersede prior agreements unless explicitly stated otherwise.

For any queries, please contact our support team at [   bio  space   ].